What is your return policy?
Unopened, non-used items may be returned within 30 days of receipt for a full refund (see exceptions below). Opened items / attempted to be installed items are not accepted for returns. All returns will have our actual shipping costs deducted from the refund. Buyers are responsible for return shipping to A&J Cycles. Please reach out to us for a RMA number.
Exceptions: The following brands are not able to be returned: ASV, BAAK, Beeline, Biltwell, Progressive, Ohlins, YSS, Dart, Zard, Total Triumph, Woodcraft, Free Spirits, HighSider, Ktech, Rizoma, Synto\ABM, Ikon, Wilbers, STS / Smart Turn / Smart Brake, Trip Machine, Andreani and Nitron.
Handlebars / Clip Ons: There are no returns / exchanges on handlebars / clip ons.
Exhaust products: There are not returns / exchanges on exhaust products including X-pipes, slip ons, full systems
Seats: There are no returns / exchanges on seats.
Suspension: There are no returns on any suspension products as these are ordered for your specifications (Shocks, Springs, Cartridge Kits)
Electronics and lighting: There are no returns on electronics and lighting products (manufacturer’s warranty issues can be handled direct)
There are no restocking fees on unopened items.
Our return shipping address is:
A&J Cycles, PO Box 313 (if Usps), 301 Route 17 South, Unit 8, Hillburn, NY 10931