Returns
What is your return policy?
Eligibility and terms:
- The item must have been purchased within the last 30 days.
- The item must be unused, uninstalled and in the same condition as originally received.
- If the item has any install marks, it will not be accepted.
- The item must be in the original packaging. If original packaging is missing or destroyed, it will not be accepted.
- Please package well, if damaged in return shipping, we will not accept the return.
- A 20% restocking fee will be applied to all returns.
- To complete your return, you must email us for preapproval and RMA number.
Exceptions:
The following are not eligible for returns:
Brands: ABM, AltRider, ASV, Free Spirits, Rizoma, Zard, Z1R
Parts:
- Bodywork: Fenders, Side Covers, Tail Tidies
- Handlebar Products: Clip-Ons, Risers, Clamps, handlebars
- Exhaust products
- Electronics: GPS, Lighting Products, tuners
- Maintenance: Chains, Sprockets, Air Filters, Spark Plugs, cleaners, tools
- Suspension Components
- Mirrors
- Apparel and Helmets
- Seats
- Windscreens
- Garage Sale and Closeout parts are final sale
Cancellations:
All cancelled orders initiated by the customer are subject to a 5% CC/paypal fee (only applies to orders that haven't been shipped yet). This is to cover fees that Shopify retains even if order is cancelled.
Zard, Kineo , Free Spirits and Nitron orders cannot be cancelled after 24 hours.
Returns Shipping:
- Buyers are responsible for the cost of return shipping to A&J Cycles unless due to item defect or shipping error.
- We can provide a return label but the cost will be deducted from refund.
- Our return shipping address is:
A&J Cycles
PO Box 313 (if USPS)
301 Route 17 South, Unit 8
Hillburn, NY 10931 - Shipping costs are non-refundable. The actual shipping costs will be deducted from your refund. Free shipping does not mean A&J Cycles did not incur costs to ship items.
Please note, this return policy can be amended at any time. Inclusion / exclusion of products may also change.