Returns

What is your return policy?

Eligibility and terms:

• The item must have been purchased within the last 30 days. 
• The item must be unused, uninstalled and in the same condition as originally received.
• If the item has any install marks, scratches or is missing the original packaging, it will not be accepted. 
• The item must be in the original packaging.
• Please package well, if damaged in return shipping, we will not accept the return. 
• A 20% restocking fee will be applied to all returns. 
• To complete your return, you must email us for preapproval and RMA number. 

Exceptions:

The following are not eligible for returns:

Brands: ABM, Bell, Beringer, Free Spirits, Innov, Zard, Ohlins, KTech, Ikon, Nitron, Kineo

Parts: Handlebars, Clip-Ons, Cameras, GPS, Levers, Electronics, Exhausts, Seats, Suspension, Mirrors

Apparel and Helmets 

Garage Sale and Closeout parts are final sale

Cancellations:

All cancelled orders initiated by the customer are subject to a 5% CC/paypal fee (only applies to orders that haven't been shipped yet). 

Zard, Kineo and Nitron orders cannot be cancelled after 24 hours.

Returns Shipping:

• Buyers are responsible for the cost of return shipping to A&J Cycles unless due to item defect or shipping error.
• We can provide a return label but the cost will be deducted from refund. 
• Our return shipping address is:
  A&J Cycles
  PO Box 313 (if USPS)
  301 Route 17 South, Unit 8
  Hillburn, NY 10931
• Shipping costs are non-refundable. The actual shipping costs will be deducted from your refund. Free shipping does not mean A&J Cycles did not incur costs to ship items. 

Please note, this return policy can be amended at any time. Inclusion / exclusion of products may also change.